🎈 Frequently Asked Questions (FAQ)

🛍️ Ordering & Shipping

Q: Do you offer wholesale pricing?
Yes, we provide wholesale pricing for businesses and event planners. To access wholesale pricing, please create a wholesale account or contact us directly for more information.

Q: What are your shipping options?
We offer a flat rate of $9.99 for UPS Ground shipping. Orders over $149 qualify for free shipping. Same-day shipping is available for orders placed before 3:00 PM EST, Monday through Friday.

Q: Do you ship internationally?
Currently, we ship within the United States. For international shipping inquiries, please contact our customer service team.

🎈 Balloon Services

Q: Do you offer helium balloon inflation?
Yes! We provide helium balloon inflation services at our Miami, FL, and San Antonio, TX location. You can bring your own balloons or purchase them in-store.

Q: Can I purchase balloons in bulk?
Absolutely. We offer a wide selection of bulk balloons from top brands like TUFTEX, Sempertex, and Kalisan.

Q: Do you offer custom balloon arrangements?
No, unfortunately we do not create custom balloon arrangements. We only offer the materials needed to make balloon arrangements, not the service itself. 

🧸 Products & Availability

Q: What types of products do you offer?
We specialize in balloons, party supplies, toys, and crafts. Our inventory includes items for birthdays, holidays, weddings, and more.

Q: How can I check if a product is in stock?
Product availability is updated regularly on our website. If you're looking for a specific item, feel free to contact us for confirmation. However, as a we do operate physical stores, inventory is ever changing every minute due to in store purchases.

Q: Do you carry licensed character products?
Yes, we offer a variety of licensed character products, including Disney, Marvel, Barbie, and more.

📦 Returns & Policies

Q: What is your return policy?
We accept returns within 14 days of purchase for unused and unopened items for online orders only. Please refer to our Return and Refund Policy for more details.

Q: How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. And if your order was split shipped, you'll receive multiple shipping confirmations.

Q: What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item. We'll assist you to the best of our ability.

📍 Store Information

Q: Where are you located?
Our Miami store is located at 7455 NW 41st St, Miami, FL 33166.

Our San Antonio store is located at 10537 Gulfdale ST, San Antonio, TX 78216.

Q: What are your store hours?
We're open at our Miami location on Monday to Friday from 9:00 AM to 5:30 PM and Saturday from 9:30 AM to 1:30 PM. We're closed on Sundays.

We're open at our San Antonio location on Monday to Friday from 9:00 AM to 5:30 PM and Saturday from 9:00 AM to 1:00 PM. We're closed on Sundays.

Q: Do you have a physical store I can visit?
Yes, we welcome customers to visit our Miami and San Antonio location to browse our selection in person.

📞 Contact Us

Q: How can I contact customer service?
You can reach us by phone at (305) 593-9160 or via our contact form.

Q: Do you offer support in Spanish?
Yes, our bilingual staff can assist you in both English and Spanish.